You may return the item(s) purchased within 30 days after delivery of your order for a refund, less a 15% restocking fee. If the return is due to our error there will be no restocking fee.
We will not accept returns of the following: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts; or (c) any books that are on special offer; or (d) any CDs or DVDs which have been opened.
Before returning an item for a refund or exchange, please email firstname.lastname@example.org to obtain an RMA number and the return warehouse address. If possible, please include your packing slip with the return. We suggest you ship by FedEx, insured mail, or by some other trackable means.